352 Empire Blvd.,
Rochester, NY 14609
Phone: 585-482-7850
Fax: 585-654-9295
Customer Service

1. How to Use This Site
2. How to Reach Customer Service
3. Return Policy
4. Shipping

Send Customer Service an E-Mail

1. How to Use This Site
Use the green links on the left side to browse by department or search for your items using the search box at the top of the page.

Click on the "buy it" button to add an item to your shopping cart.

When you are done shopping, use the "shopping cart" button at the top of the page to review your selections and go to the check out page.

Pay for your purchase with a credit card and you will be notified when we have shipped your items.

2. How to Reach Customer Service
Please call our store (585) 482-7850 with any questions you have regarding your order or our inventory.

Our e-mail address is findit@danscraftsandthings.com

3. Return Policy
All returns must be approved before shipping them back to our store. Generally any item which has not been used and is in re-saleable condition will be accepted for return. All packaging and instructions must be included.

If you have a defective item we will need to determine if it should be returned to the store or if the manufacturer will have to handle the repair or replacement. Each manufacturer's policy is different.

We strive to offer only high quality items and in many cases we also offer repair parts for the items we sell. We cannot offer an unconditional satisfaction guarantee.

Please call our store (585) 482-7850 if you have any questions about your purchase or if you need return authorization.

4. Shipping
Most orders of in stock merchandise will ship within one or two days of receipt. If we expect a delay or have to back-order some or all of your order, you will be notified by e-mail.
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